Wildernest is committed to providing excellent service to all of our customers and visitors of this Website, including respecting your concerns about privacy. We understand that you may have questions about how this Website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Website, www.wildernest.com, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At Wildernest, our goal is to meet your needs and exceed your expectations. We place the utmost importance on protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to firstname.lastname@example.org.
Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our resort or request a brochure, we may ask you for information such as name, address, telephone number, email address, credit card number, and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We may also use your email address to 1) send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the our resort 2) notify you about special offers and promotions and also 3) send you periodic satisfaction or market research surveys. You can opt out of emails or research surveys at any time. The same types of information would be requested to complete a gift certificate purchase, register for a promotion, enter a sweepstakes or online game, etc. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
The personally identifiable information you provide to us is used for meeting your reservation request. After making a reservation or completing your stay at a Wildernest unless you tell us otherwise, the information you provide will be used by us for direct marketing of Wildernest and/or other Wildernest products. We may use the services of third-party mail houses for the sole purpose of mailing materials.
Securing the Transmission and Storage of Information
Wildernest operates secure data networks protected by industry standard firewall and password protection. We have security measures in place to protect against the loss, misuse and alteration of your user data under our control. While we cannot guarantee that loss, misuse or alteration will not occur, we make every reasonable effort to prevent such unfortunate occurrences and to protect your privacy.
Disclosure of Information to Third Parties
In addition to the travel-related services and required information sharing required to complete a reservation or other request you might make, Wildernest does use the services of third parties, such as email service providers and marketing companies that act as agents on behalf of Wildernest. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Wildernest specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale or transfer of personally identifiable information to entities outside of Wildernest Property Management for their use without your approval.
You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.
Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send you emails communications that will be useful to you and that you want to receive. If you join our e-news, create an account profile and/or make a reservation and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Wildernest offers, which may also include the promotions of select, reputable third parties with whom Wildernest has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use a third-party email service provider to send emails. These service providers are prohibited from using your email address for any purpose other than to send Wildernest approved and related email.
We provide you the ability to define and modify your mailing preferences online at anytime including un-subscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.
Sweepstakes and Online Games
On occasion, we conduct sweepstakes and online games that entitle the winners to prizes. Each sweepstakes or online game has it own terms and conditions. Some sweepstakes and online games require you to choose to enter and for others you will be entered automatically if certain elements described in the sweepstakes or online games terms and conditions are met (e.g., making a reservation with a certain credit card). You will be informed before a transaction is executed if it will result in an automatic entry into the sweepstakes. As part of entering a sweepstakes or online games certain personally identifiable information such as name and email address will be required. We may use this information to send future communications about specials and offers. As stated in the email section of this privacy statement, every time you receive a marketing email you will be provided the choice to opt-out of future marketing emails by following the instructions provided in the email.
This is a United States Website and is subject to United States law. Wildernest will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Wildernest guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country
Other Sites Within Wildernest.com
Within Wildernest.com there may be other Wildernest sites that are accessible from links within Wildernest.com or via separate URLs.
Changes to Your Privacy Rights
In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.